1. Introduction

Welcome to Click2Eat, your trusted online food ordering and delivery platform.

At Click2Eat, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, create an account, place an order, or use our food delivery services.

By using Click2Eat, you acknowledge this Privacy Policy. Where required by applicable law, we will request your consent before processing your personal information.

We encourage you to read this policy carefully.

2. Information We Collect

We may collect the following categories of information when you use Click2Eat.

2.1 Personal Information

When you register, place an order, or contact us, we may collect:

• Full name

• Email address

• Mobile phone number

• Delivery and billing addresses

• Account login information

• Customer preferences

• Order instructions

• Customer support communications

2.2 Location Information

To provide accurate food delivery services, we may collect:

• Delivery address

• City, state, and postal code

• GPS coordinates (latitude and longitude)

• Location selected through Google Maps or another mapping service

With your permission, we may access your device's location to help you select a delivery address.

You may disable location permissions through your device or browser settings. However, some location-based features may not work correctly.

2.3 Order Information

When you place an order, we may collect:

• Ordered food items

• Restaurant details

• Item quantities and prices

• Special cooking or delivery instructions

• Order date and time

• Payment and refund status

• Order history

• Delivery status

2.4 Payment Information

When you make payments through Click2Eat, we may process information such as:

• Payment method

• Transaction ID

• Payment amount

• Payment status

• Billing details

Payments may be handled through authorized third-party payment gateways.

Click2Eat does not need to store your complete credit card or debit card details when payments are securely handled by an external payment provider.

Your payment information is also subject to the privacy and security policies of the applicable payment provider.

2.5 Technical Information

When you access our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited

• Website interaction data

• Cookies and session identifiers

• Error logs and diagnostic information

This information helps us maintain website security, improve functionality, and enhance the user experience.

3. How We Use Your Information

We use your personal information for legitimate business and service-related purposes, including:

1. Creating and managing customer accounts.

2. Processing and confirming food orders.

3. Sharing necessary order details with restaurants.

4. Arranging food pickup and delivery.

5. Processing payments, refunds, and invoices.

6. Sending order confirmations and delivery updates.

7. Providing customer support.

8. Improving website performance and services.

9. Detecting fraudulent transactions and unauthorized activity.

10. Personalizing food recommendations and offers where permitted.

11. Sending promotional communications with any consent required by law.

12. Complying with applicable legal and regulatory obligations.

We only process personal information for specified and lawful purposes.

4. Sharing Your Information

To operate our food delivery platform, Click2Eat may share necessary information with trusted service providers.

4.1 Restaurant Partners

We may share your name, order details, food preferences, and relevant instructions with the restaurant preparing your order.

We limit the information shared to what is reasonably necessary to prepare and fulfill your order.

4.2 Delivery Partners

We may share information necessary to complete delivery, including:

• Customer name

• Delivery address

• Contact number

• Delivery instructions

• Relevant order details

Delivery partners should use this information only for authorized delivery-related purposes.

4.3 Payment Providers

We may share transaction-related information with authorized payment gateway providers to complete payments and refunds and to help prevent fraud.

4.4 Technology and Service Providers

We may use third-party providers for services such as:

• Website hosting

• Data storage

• SMS and OTP verification

• Email notifications

• Maps and location services

• Customer support

• Website analytics

These providers may process information on our behalf according to their service functions and applicable contractual or legal obligations.

4.5 Legal Requirements

We may disclose personal information where required by applicable law, court orders, regulatory authorities, or lawful government requests.

We do not share personal information with unrelated third parties for their independent marketing purposes without the authorization required by law.

5. Location Data and Google Maps

Click2Eat may integrate Google Maps or other mapping technologies to help customers select accurate delivery locations.

When you use location-based features:

• You may choose your delivery location on a map.

• We may obtain latitude and longitude coordinates.

• Your selected address may be associated with your customer account or order.

• Location information may be shared with delivery partners to complete your order.

Google Maps services may independently process certain device or location-related information under Google's own privacy policies.

You can review the Google Privacy Policy at:

 

We do not require continuous background location tracking merely to place a standard food order.

6. Cookies and Tracking Technologies

Click2Eat may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

• Keep users logged in

• Maintain shopping cart sessions

• Remember preferences

• Improve website performance

• Detect suspicious activity

• Understand website traffic

• Measure marketing effectiveness where applicable

You can manage or disable cookies through your browser settings.

Disabling essential cookies may affect login, checkout, or other website functions.

Where required, we will request consent before using non-essential cookies or similar tracking technologies.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, and loss.

These measures may include:

• Encrypted HTTPS connections

• Access controls

• Secure authentication

• Restricted administrative access

• Security monitoring

• Regular software and security updates

• Appropriate protections for stored personal information

Although we work to protect personal information, no internet-based platform can guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their account credentials and verification codes.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal obligations.

Retention periods depend on the type of information and may include:

• Account information retained while the account remains active

• Order records retained for customer service, accounting, and legal requirements

• Transaction records retained where required under financial or tax laws

• Technical logs retained for security and operational purposes

• Marketing preferences retained as needed to respect your choices

When personal information is no longer required, we will delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.

9. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to information about your personal data and how it is processed

• Request correction or updating of inaccurate personal information

• Request deletion of personal information

• Withdraw consent where processing relies on consent

• Raise privacy-related complaints

• Exercise other rights available under applicable data protection laws

To exercise your privacy rights, contact us using the information provided at the end of this policy.

We may need to verify your identity before processing certain requests.

Some information may need to be retained where required by law or necessary for an ongoing lawful purpose.

10. Account Deletion

Customers may request deletion of their Click2Eat accounts by contacting our support team or by using an account deletion feature, where available.

Upon receiving a valid deletion request, we will process it in accordance with applicable law.

Certain order, payment, tax, or fraud prevention records may be retained where legally required or otherwise lawfully permitted.

Once an account is deleted, access to previous account information and order history may no longer be available.

11. Marketing and Promotional Communications

Click2Eat may send communications such as:

• Order confirmations

• Delivery notifications

• Payment receipts

• Customer support responses

• Restaurant offers

• Discount announcements

• Promotional campaigns

Marketing messages will be sent only where permitted by applicable law and subject to any required consent.

You may opt out of promotional communications through available unsubscribe options or by contacting us.

Opting out of marketing messages will not prevent essential order, transaction, or security notifications.

12. Children's Privacy

Click2Eat is intended for individuals aged 18 years or older.

We do not knowingly collect personal information directly from children under 18 for the purpose of providing independent customer accounts.

If we discover that personal information has been collected from a child without appropriate authorization, we will take steps required by applicable law.

Parents or guardians may contact us to report privacy concerns involving a child.

13. Third-Party Websites and Services

Our website may contain links to third-party services, restaurant websites, payment providers, and mapping platforms.

Click2Eat is not responsible for the privacy practices of independently operated third-party websites.

We encourage customers to review the privacy policies of these services before sharing personal information.

14. International Data Processing

Some technology or service providers used by Click2Eat may process or store information outside India.

Where personal information is transferred or processed internationally, we will take appropriate measures to comply with applicable Indian data protection laws and restrictions.

 

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in our services

• New website features

• Updates to data processing practices

• Legal or regulatory requirements

• Security improvements

When changes are made, we will update the "Last Updated" date.

Where required by law, we will provide additional notice or seek consent for relevant changes.

We encourage customers to review this page periodically.

16. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us.

Click2Eat – Customer Support & Privacy

• Business Name: 

• Website: https://app.click2eat.click/

• Email:

• Phone:

• Registered Address:

• Privacy/Grievance Contact:

We will review privacy-related requests and complaints and respond in accordance with applicable law.

© 2026 Click2Eat. All Rights Reserved.

Your privacy matters to us. Thank you for choosing Click2Eat for your food ordering and delivery needs.